Terms & Conditions (Terms of Use)
The White Cleaning Company
Effective date: 12/01/26
Last updated: 12/01/26
These Website Terms & Conditions (“Terms”) govern your access to and use of the website operated by The White Cleaning Company (“we”, “us”, “our”). By using our website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our website.
1. About Us
Data Controller: The White Cleaning Company (The Counties) Ltd
Email: info@whitecleaningco.com
Website: www.whitecleaningco.com
Registered Address: 1 Peach Street, Wokingham RG40 1XJ
Company Number: 11001618
VAT Number: 284459367
For the purposes of UK data protection law, we are the “data controller” of the personal information you provide to us.
2. Purpose of Our Website
Our website is provided to:
- share information about our cleaning and home management services
- allow you to contact us and request information or quotes
- help users understand our service areas, pricing guidance, and availability (where stated)
The information on our site is for general information only. It does not constitute professional advice or create a contractual commitment unless agreed in writing.
3. Our Services
We provide services including:
- Residential cleaning
- Commercial cleaning
- Serviced accommodation and short-term let cleaning
- Home management and related property support services
Any services arranged via the website, email, phone, or other channels may be subject to separate service agreements, booking terms, cancellation terms, or quotations.
4. Changes to the Website and These Terms
We may update the website and/or these Terms at any time without notice. The updated Terms will be posted on this page and take effect immediately.
You should check this page periodically to ensure you understand the latest Terms.
5. Website Access and Availability
We do not guarantee that our website will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or part of the website for operational, maintenance, or business reasons.
We will not be liable if the website is unavailable for any period.
6. Acceptable Use
You agree to use this website lawfully and not to:
- misuse the website (including attempts to hack or introduce malicious code)
- attempt to gain unauthorised access to our systems
- use the website in a way that disrupts, damages, or impairs its operation
- copy, reuse, or reproduce content without permission
- use the website to send unsolicited marketing or spam
- impersonate another person or misrepresent your identity
We reserve the right to suspend or restrict access if we believe you are breaching these Terms.
7. Enquiries, Quotes, and Bookings
If you submit an enquiry or request a quote through the website:
- submission does not guarantee availability
- we may contact you to request further information
- any quote provided may be subject to confirmation following site details or inspection
- a contract for services will only be formed once confirmed by us in writing (e.g. email confirmation)
We reserve the right to decline a booking where:
- the job falls outside our scope
- site conditions are unsafe
- information provided is incomplete or misleading
8. Intellectual Property
All content on this website, including (but not limited to) text, graphics, logos, images, design, and layout is owned by or licensed to The White Cleaning Company.
You may:
view, print or download extracts for personal use only
You may not:
reproduce, republish, distribute, copy, store, or transmit content for commercial purposes without our written permission.
9. Third-Party Links
Our website may contain links to third-party websites. These are provided for convenience only. We do not control, endorse, or accept responsibility for third-party websites, their content, or their privacy practices.
You should review their terms and
privacy policies before using them.
10. Privacy and Cookies
Your use of our website is also governed by our
Privacy & Cookies Policy, which explains:
- what data we collect and why
- how cookies and analytics are used
- how you can control cookie settings
- your rights under UK GDPR
11. Analytics and Cookies
We may use analytics tools such as Google Analytics to better understand how visitors use our website. Analytics data is processed in aggregate and helps us improve our services and website experience.
You can manage cookie preferences via:
- our cookie banner / consent tool (where available)
- your browser settings
- or Google Analytics opt-out tools
More information is available in our Privacy & Cookies Policy.
12. Disclaimer (Website Content)
We make reasonable efforts to keep the website accurate and up to date. However:
- content is provided for general information only
- we do not guarantee accuracy, completeness, or suitability for any purpose
- content may change without notice
Any reliance you place on website content is at your own risk.
13. Limitation of Liability
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded under UK law
Subject to the above, to the maximum extent permitted by law, we are not liable for:
- any loss or damage arising from use of the website or reliance on its content
- indirect or consequential loss
- loss of business, profit, revenue, or goodwill
- loss caused by viruses or technical issues not within our control
We do not guarantee that the website will be secure or free from bugs or viruses, and you are responsible for using adequate virus protection.
14. Events Outside Our Control
We are not responsible for any failure or delay caused by events beyond our reasonable control, including (but not limited to): extreme weather, interruptions to internet services, power failure, or third-party outages.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales (or Scotland/Northern Ireland if relevant). Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
16. Contact Us
If you have any questions about these Terms, please contact: info@whitecleaningco.com
