FAq

Frequently asked questions

We understand that you may have questions about our cleaning and home management services. To make things easier, we’ve compiled a list of the most common queries our clients have.

Who will clean my home or business?

You’ll be looked after by a trusted, reliable pair from our experienced cleaning team. We work in consistent pairs so you’ll see the same friendly faces each visit, at the time and day agreed during your consultation.

What days and hours can I book cleaning?

We aim to be as flexible as possible. Domestic cleaning is usually carried out Monday to Friday between 8am and 6pm. For commercial properties, we’ll arrange a time that avoids disruption, often outside standard business hours.

What will it cost?

We charge by the hour, and the rate includes all cleaning products, equipment, and insurance for your peace of mind. Pricing is confirmed during your initial consultation based on the size of your property and preferred level of service. Housekeeping and additional support are quoted on a bespoke, case-by-case basis.

How do I pay?

You’ll receive a monthly invoice by email after your final clean of the month. Payment can be made by direct debit, bank transfer or card, whichever suits you best.

Are you insured?

Yes. Our team is fully insured for breakages or accidents. While we take every care in your home or business, if something does go wrong you’ll be informed straight away, and we’ll agree the appropriate repair or replacement with you.

Do you bring your own equipment / cleaning products?

Absolutely. We supply all equipment and trusted household cleaning products, refreshed and cleaned between each property. If you prefer specific products, such as gentler options for sensitive skin, we’re happy to use them.

What about my pets?

Your pets are in safe hands. Many of our team are animal lovers themselves, and we’re used to working around furry family members. We’re also happy to offer light assistance with pets where needed.

Who do I contact if I need to cancel / update my service?

Simply contact our team as soon as you can. We ask for 48 hours’ notice for cancelling a one-off clean, but we’ll always do our best to accommodate changes, especially in unexpected situations such as illness. For holidays, advance notice is appreciated.

Do I need to be home during the clean?

Not at all. We can securely hold your keys, which are carefully labelled and stored. We’re also happy to manage alarm systems and lock up exactly as instructed. All of this can be arranged during your consultation.

Can I give feedback?

We welcome it. Our team will check in with you regularly to ensure everything is running smoothly and your needs are being met. Positive or constructive, your feedback helps us deliver the service you deserve. Visit our contact page to leave your comments.

Still have questions?

Get in touch and our team will be delighted to assist you.