airbnb & serviced apartments

Exceptional short-stay cleaning and turnover services

Running a successful Airbnb or serviced apartment requires far more than simply cleaning between stays. Our Airbnb and Serviced Apartment Housekeeping service is designed to remove the operational stress, protect your reputation, and ensure every guest arrives to a flawless, hotel-quality experience.

We work with property owners, investors, and hosts to provide a seamless, professional service — with the same dedicated cleaning team on every visit — whether you are launching your first short-let or managing a growing portfolio.

"We have received nothing but 5 star reviews since we started working with The White Cleaning Company. We would highly recommend Katie and her team!" Jo W. Airbnb Host

#1 service highlights

Our standards behind a five-star guest experience

Property readiness and presentation, paired with efficient cleaning and turnaround standards, ensure every guest arrives to a flawless space. Quality linen, towels, consumables, and essentials enhance comfort, while strong systems and workflows create consistency and support five-star guest experiences.

We take the pressure away so you can focus on returns, not logistics.

#2 service highlights

Pre-arrival standards that ensure a perfect stay

Each property is prepared with thorough, hotel-level cleaning and detailed presentation checks before every guest arrival. Agreed consumables and guest supplies are fully restocked, and any damage or maintenance issues are carefully identified and promptly reported to ensure a seamless, high-quality stay.

Our housekeeping teams are trained specifically for short-let and serviced accommodation environments, where speed, accuracy, and attention to detail are non-negotiable.

#3 service highlights

Premium linen standards for consistent guest comfort

Exceptional high-quality bedding and towels are used throughout, professionally laundered to maintain their finish, hygiene, and comfort. Each item is quality-checked before use to ensure every guest enjoys a consistently premium standard.

The result is a premium look and feel that guests immediately notice.

#4 service highlights

The systems that keep every stay running seamlessly

Operations are supported by reliable booking and channel management systems, integrated guest communication platforms, and secure access and key-management arrangements. These are complemented by structured maintenance and contractor schedules to ensure properties run smoothly and issues are addressed promptly.

This ensures reliable turnarounds, accurate scheduling, and fewer last-minute issues.

More than a clean. A standard for every stay.

Introducing The White Stay Standard™

Five-star guest experiences don’t happen by accident.

They’re created by getting the details right, every single time.

The White Stay Standard™ is our approach to preparing, presenting and caring for short-term rental and holiday properties. It combines meticulous housekeeping with consistent presentation, property oversight and proactive communication to ensure your property is ready to welcome every guest.

Whether you own one Airbnb, a portfolio of short-term lets or a second home that you occasionally let to guests, our aim is simple:

To give you confidence that your property is being cared for properly — even when you’re not there.

What is the White Stay Standard?

A great guest changeover is about much more than cleaning.

Beds need to be beautifully presented. Towels need to be positioned correctly. Consumables need to be replenished. Previous guests may have damaged something. A light bulb may have stopped working. The coffee machine may need attention.

And everything needs to be ready before the next guest arrives.

The White Stay Standard brings all of those details together within one consistent system.

Every property has its own profile documenting exactly how it should look, how it operates and what matters to its owner.

Our teams then work to that standard at every visit.

The Five White Stay Standards

Immaculate Housekeeping

Every changeover follows our detailed White Stay checklist, covering the property from entrance to bedrooms, bathrooms, kitchen and living spaces.

We don't simply look for what needs cleaning. We look at the property through the eyes of the next guest.

The question we ask before leaving is:
Would we be delighted to arrive here?

Consistent Presentation

Your property shouldn't look different depending on which member of the team prepared it. We document your preferred presentation using property-specific reference photography and instructions.

From how beds are dressed and towels presented to cushions, throws, blinds and welcome items, the team knows exactly how your property should look.

This allows us to recreate your preferred presentation stay after stay.

Guest-Ready Checks

Cleaning is only part of preparing a property.

Before we leave, we check the details that can make the difference between an effortless arrival and a guest contacting you within the first hour.

Depending on your White Stay service, this can include:

lighting and obvious maintenance issues
linen and towel levels
essential consumables
appliances and guest essentials
heating and property settings
signs of damage or excessive wear
final presentation
departure photography

When the final checks are complete, your property is White Stay Ready™.

Property Care

Our teams are often the people who see your property most frequently.

That makes us ideally placed to notice when something isn't quite right.

A dripping tap. Damage from the previous stay. A broken appliance. Low linen stocks. A maintenance issue that could become a bigger problem if left unnoticed.

Rather than simply cleaning around an issue, we report it.

With our enhanced services, we can also coordinate access for trusted contractors and help oversee minor maintenance issues on your behalf.

We become your trusted eyes and ears on the ground.

Communication & Oversight

You shouldn't have to chase your housekeeping team to find out whether your property is ready. Our approach is proactive.

Depending on your service level, we can provide photographic confirmation following changeovers, maintenance and damage reporting, linen and consumables updates and ongoing property oversight. Signature clients can also receive a White Stay Property Report, giving you a clear overview of the condition and management of your property.

Less chasing.
Fewer surprises.
More confidence that everything is under control.

The Five White Stay Standards

That's why we don't believe in a one-size-fits-all approach.
When a property joins White Stay, we create its individual White Stay Property Profile.

This can include:

Preferred styling
How beds, towels, cushions, throws and guest areas should be presented.
Owner preferences
The individual details and standards that matter to you.
Access instructions
Keys, lockboxes, alarms, parking and arrival procedures.
Appliance information
Useful instructions and any individual quirks our team needs to know.
Inventory standards
Agreed levels for linen, towels, guest essentials and consumables.
Emergency contacts
The people we need to contact should something require attention.
Photography references
Approved images showing exactly how key areas should look when guest-ready.

Your property profile gives our team a clear benchmark to work from and helps us maintain consistency as your bookings — and our service — grow.

BOOK SERVICE

Choose Your Level of White Stay

White Stay Essentials

Reliable, professional guest changeovers.

Designed for owners who primarily need exceptional housekeeping and consistent preparation between guests.

Includes:

White Stay turnover clean
Linen change
Bathroom and kitchen reset
Standard property presentation
Essential consumables check
White Stay checklist
Guest-ready final check
Departure photography

From £85 per turnover

White Stay Premium

Complete guest-ready property preparation.

Our recommended service for owners who want us to take greater responsibility for maintaining standards between every stay.

Everything in Essentials, plus:

Enhanced property staging
Property-specific photography standards
Detailed guest-ready inspection
Linen inventory monitoring
Consumables monitoring
Maintenance and damage reporting
Proactive owner updates
Enhanced property oversight

From £135 per turnover

Our most popular White Stay service.

White Stay Signature

Complete peace of mind for owners who want someone they trust looking after the details.

Designed for premium holiday lets, second homes and owners who may not live locally.

Signature combines White Stay guest preparation with ongoing property oversight.

Depending on your property and requirements, this can include:

Everything within White Stay Premium
Dedicated owner liaison
Regular property checks
Vacant-property oversight
Linen and consumables management
Contractor access and coordination
Maintenance monitoring
Priority support
White Stay Property Reports
Bespoke owner requirements

From £295 per month, plus guest turnovers

Every Signature service is individually designed around the property and its owner.

Your Property. Our Standard.

For more than a decade, The White Cleaning Company has built its reputation on something very simple:

Trust. Consistency. Attention to detail.

The White Stay Standard brings those principles to short-term lets and holiday homes.
We understand that when you hand us the keys to your property, you're trusting us with much more than a cleaning job.
You're trusting us with your home, your investment and ultimately your guests' experience.
We take that responsibility seriously.

Ready to make every stay a White Stay?

Whether you're preparing to launch a new holiday let, looking for a more dependable changeover service or simply want someone you can trust to look after your property when you're not there, we'd love to hear from you.

Book a White Stay Property Consultation

BOOK SERVICE

We'll learn about your property, how you currently operate and the level of support you need before recommending the right White Stay service for you.

Testimonials

Our reputation is built on trust

Trust is at the heart of everything we do and for years, our customers have trusted us to care for their homes and properties with discretion, consistency and real attention to detail. But don’t just take our word for it, hear directly from those who’ve experienced the difference we make.

VIEW TESTIMONIALS

“A big thank you for everything you’ve done with me this year. From the initial set-up to helping take away the nerves of getting things running smoothly, your support has really been appreciated.”

Mary P.

AIRBNB HOST

“We've been using Katie and her team for our Airbnb! Always cleaned to perfection and always completed on time, every time! Thank you.”

Natalie F.

AIRBNB HOST

“Hi, honestly, I cant thank you and the girls enough for all your help! It's been amazing and taken away so much stress. It's opened my eyes to standards I should strive for..."

Jodie G.

DOMESTIC SERVICES CLIENT

“We use 'The White Cleaning Company' for our personal house cleaning and office cleaning. They’ve consistently been reliable, professional, and easy to work with. The quality of their cleaning is strong across all areas, and the team is always friendly and thorough. A great choice for both regular and one-off cleaning jobs."

Jo F.

COMMERCIAL SERVICES client

“We’ve used several cleaning companies in the past, but none compare to The White Cleaning Co. The team is professional, thorough, and always leave our home looking pristine. It’s such a joy to have a spotless house without the hassle of doing it ourselves.”

Mark & Eva W.

Domestic Services Client

“We have been using The White Cleaning Co for our apartment over the last year. Katie has been adaptive and helpful with scheduling and supported us with ad hoc requests on a number of occasions. We’ve would definitely recommend the business and the cleaning teams and hope to continue our partnership for many more years."

Rachael K.

AIRBNB HOST

“Katie and the Team are fantastic! The flat looks and smells amazing every week and I cannot recommend them enough!"

Emma T.

dOMESTIC SERVCIES CLIENT

“I’ve been working with the White Cleaning co for many many years and I think they are exceptional. They are thorough, professional, friendly and always on time. I really appreciate the personal service and couldn’t recommend them highly enough."

Dan M.

Domestic SERVICES client

“High quality service, super reliable, friendly and you're always guaranteed a good clean! Would highly recommend."

Ed B.

dOMESTIC SERVICES CLIENT

“Super organised and easy to deal with. Do a great job cleaning and very reliable. Would recommend to anyone especially if trying to run an Air BnB."

Jonny E.

AIRBNB HOST